Customers and Privacy & GDPR
The Customers area stores the people who booked through TheBooking, including guests and customers linked to WordPress users.
Open a customer record to review profile information, timezone, language, WordPress user mapping, reservations, and privacy tools.
Common customer tasks
- Correct a name, email, phone number, or timezone.
- Check past and upcoming reservations.
- Review the language stored for customer-facing messages.
- Link or unlink a WordPress user.
- Respond to a privacy export or deletion request.
Privacy actions
The Privacy & GDPR section supports both WordPress-linked customers and guests.
Download data export
Downloads a JSON export with customer profile data, reservations, and booking-form answers.
Send confirmation email
Creates a standard WordPress privacy request and sends the customer a confirmation link for export or removal.
Anonymize
Removes personally identifiable information while keeping reservation records for accounting, reporting, or operational history.
Use anonymization when the booking record must remain but customer identity should be removed.
Delete all personal data
Deletes the customer's reservations and then the customer record. Use this only when the booking records should also be erased.
Anonymization and deletion are irreversible. Confirm legal, accounting, and retention requirements before running either action.