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Reservation history

The reservation drawer includes a History tab. Use it to understand who changed a booking, when the change happened, and what was changed.

History is especially useful when:

  • a customer asks why an appointment moved;
  • a payment or approval status changed;
  • an administrator edited booking data;
  • an API token or automated process updated the reservation;
  • support needs to reconstruct the booking timeline.

What history can show​

Entries can include:

  • event type;
  • user, API token, or system actor;
  • timestamp;
  • previous and new values for supported changes.

Rescheduling is shown as one clear event, even when it also updates provider, calendar, meeting, or notification data behind the scenes.

Important limitation​

History is informational. It does not provide an undo button.

warning

Hard-deleting a reservation removes its reservation-specific history. Cancelling a reservation preserves the record and timeline.

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