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Booking form

Each service can have its own booking form. Use it to collect the details needed to manage that specific appointment.

For a simple service, name and email may be enough. For a more complex service, you might add phone number, address, notes, file uploads, or service-specific questions.

Build the form​

Open the service and use the form builder to add, reorder, and configure fields.

Fields can be:

  • required or optional;
  • shown only in certain conditions;
  • validated according to the field type;
  • included in notification emails through placeholders.

Keep the form focused​

Ask only for information you will actually use. A shorter form is easier for customers to complete and reduces the amount of personal data stored in WordPress.

Good examples:

  • phone number for last-minute contact;
  • address for an on-site visit;
  • notes for accessibility or preparation needs;
  • file upload when the provider must review a document before the appointment.

Customer identity​

Make sure the form captures the customer identity required by your workflow, especially name and email. Phone behavior follows the installation-wide phone settings.

Translations and notifications​

When translations are enabled, field labels and options can be translated from the internal translation panels.

If a field should appear in an email, configure its notification placeholder in the field settings and insert that placeholder in the template.

Privacy​

Booking-form answers are part of customer data exports and privacy actions. Avoid collecting sensitive information unless it is necessary for the service.

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