Timezones

TheBooking stores reservation timestamps consistently and displays them in the relevant site, provider, or customer timezone.

Site timezone

Configure the WordPress timezone under Settings > General. Prefer a named region such as Europe/Rome instead of a fixed UTC offset so daylight-saving changes are handled correctly.

Screenshot placeholderShow WordPress Settings > General with a named timezone selected.

Provider timezone

Open Providers, select a provider, and set the provider timezone. This affects provider-facing date interpretation and scheduling.

Screenshot placeholderShow a provider profile with the timezone field visible.

Customer timezone

The frontend can use the visitor's local timezone. Customer records also store a timezone that administrators can review and edit.

Screenshot placeholderShow a customer record with stored timezone and language fields.

Notifications and integrations

Customer-facing dates are rendered for the appropriate customer context. Google Calendar and Zoom receive absolute appointment times, while webhook payload timestamps use Unix time and include the site timezone as metadata.

When troubleshooting a time shift, compare the WordPress timezone, provider timezone, customer timezone, and external calendar timezone before changing reservation data.