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Notifications

Notifications keep customers and staff informed before and after an appointment.

Each service has its own notification settings, so a consultation can use different wording from a class, visit, or paid appointment.

Common notification moments​

Depending on the service configuration, TheBooking can send messages for:

  • new reservations;
  • confirmations;
  • approval or denial;
  • cancellations;
  • reminders;
  • follow-up after the appointment;
  • rescheduling.

Edit an email​

Open a notification and select Edit email content.

The builder includes:

  • Editor: change the email content for this service.
  • Preview: check the rendered message.
  • Templates: save reusable versions and apply them later.

Applying a template fills the editor draft. Save the notification setting when the email is ready.

Use placeholders​

Placeholders insert live reservation information into the email, such as customer name, appointment date, provider, location, payment data, meeting links, or booking-form answers.

Use the placeholder picker instead of typing placeholders manually. Custom form fields appear only when a notification placeholder is configured for that field.

Rescheduling emails​

Rescheduling has its own customer and provider templates. These templates can show both the previous and new appointment details, which makes the change clearer for everyone involved.

Delivery​

TheBooking sends email through WordPress. If messages are delayed or missing, check the site's mail or SMTP logs and confirm that WordPress Cron is working for reminders and follow-up messages.

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