Cancellation

Configure whether customers can cancel and how close to the appointment the action remains available.

Customers manage a reservation from the reservation status page or the logged-in reservations widget. Configure the status page under Settings > Core > Redirects and ensure that page contains a TheBooking widget.

Cancellation changes the reservation status, releases occupied availability, runs cancellation notifications, updates integrations, and emits the corresponding webhook.

Hard deletion is a separate administrative action and removes reservation-scoped history.